Intentionally Available

Call us!

It seems today, good customer service is hard to find. Over the last decade, consumers have been pushed away from talking with knowledgeable people who actually care and routed instead into phone trees, outsourced service agents or just pushed away all together. I have yet to find an automated attendant who can understand my request the first time, or a system that doesn’t leave me pushing numerical options for minutes - to ultimately be placed on hold.

And why, after entering a sixteen-digit account number in an automated system, does the live customer service representative always ask for it again?

When did it become acceptable to follow a business model that puts the customer second?

At Packer, we follow a different business model. We want to be the company that sets the bar for the rest. Simply put, we intentionally design a process centered on delivering the best customer service that you experience while conducting any kind of business.

While there are several ways to work with us, for the high level service, efficiency and accuracy you've come to expect, we are focused on keeping it simple:

• In Green Bay call 920-432-7070
• In Appleton call 920-882-9090

By Phone

When you call us you will speak directly with one of our knowledgeable sales reps in your area who is familiar with your account and the products you use.  Our sales team is staffed at levels to get your call answered fast. In fact, only 14% of calls are placed on hold with an average hold time of 8 seconds, and we're working every day to get that down to less than 5.

Our Sales Team is committed to service that is better by intention - they are fastener experts who can help you identify the right product for the right application. For the best service experience, call Terry, Doug, Eric, Arlyn, Dan, Jason, Jason, Luke or Luke (my keyboard didn't get stuck - we have two of each!).

Online

The next best thing to calling us is to order via email.  We are currently developing a full online store with a goal of being as easy to use as Amazon.com, and it will be. Over the last year we have added a standard email of sales@packerfastener.com which will automatically forward your question or order to the appropriate sales rep for a quick and timely response.  We monitor our email up to the minute and provide our customers with the best experience possible. If we haven't done that, please let me know.

We are continuing to invest in the Packer experience and want to hear from you. Are there things we need to start doing? Stop doing? Are we not doing enough of something? Doing too much of something else? I want to know so we can continue to intentionally focus on creating the best experience for you.